![]() ![]() “ 40% of our clients, we’ve not even met. Clients trust them in their homes and to get the job done. They know their clients inside out – even feeling like part of the family. We’re on our way.” Neat scheduling and tidy homesĬhris and his team pride themselves on their cleaning. “ It stops most cancellations happening because people can’t say, ‘I didn’t know you were coming,’ but we are. 98% of people read their texts ( SimpleTextin), so it’s a great way to let customers know you’re en route. And with a team of six mums ready to clean, they’ll be with you ASAP. Team profiles and specialized services mean the right person is on the job. They drop the kids at school, they come to work and are generally done for the kids finishing.” So I’ve managed to get six of me.Īll my staff are mums. ![]() I wanted another four me, and trying to get four is quite difficult. “ The biggest challenge for us was getting good staff. His customers had expectations – they didn’t just want clean they wanted Chrissy Clean. Knowing he couldn’t split himself in four, he built a team he could trust. With automated reminders, clients know Chris is on the way – no matter the distance. 64% of people prefer their appointment reminders to come through text ( businesswire). Although they have clients in Glasgow, most are quite rural he travels through stunning Scotland to reach their homes. I had enough of working for other folk, wanted to work for myself.” Team moms to the rescueīased in Balloch, beside Loch Lomond, Chris extended his business to clients up to 20 miles away. Then aim to go back to work on a Monday morning. I’d be sitting with my laptop and sending emails to clear them. “Sunday night, I’d be preparing to return to work on Monday morning. His cleaning schedule was taking over his life. “ I would leave my house on a Monday morning at 4:30 am and not return to that house until Friday evening at about 9:00 pm.īeing away from my partner– It’s long, it’s hard, but you know, you need to do the job.”Īfter putting in the hard yards for a number of years, Chris knew it was time to go out on his own. But the days were long and left little time to spend with his partner. A bit of elbow greaseĬhris was excelling. But with team scheduling software, keeping on top of the who, where and when is a snap. It’s enough to have anyone’s head spinning. He’d manage hotels with teams of 12 to some with over 100 staff members. Soon he was the go-to guy for cleaners, head housekeepers, laundry, and everything in between. His panache for neat and tidy took him places he never knew it could, from Manchester to Glasgow to Rotterdam. I was about 19, as a manager of housekeeping for one hotel, and I would go to these meetings and events with other housekeepers and housekeeping managers to grow my knowledge.” My career was training, learning, and networking. “ Absolutely everything, you name it, we managed it. But in the background, he was always learning, training, attending courses and amassing a huge network. Hard work and dedication saw him responsible for over 17 hotels. He would network at events, connect with other housekeepers and keep his ear out for new positions.Īn outsource company head hunted him and things picked up. Not resting on his laurels, Chris used every opportunity presented to him. And I got experience working in the bigger hotels up in Glasgow.” Time to shine “I just pushed myself to do more and applied for jobs in bigger hotels, better roles. From room attendant to supervisor to deputy manager, his rise up the ranks was swift. He would start at the crack of dawn but finish at 3:00 pm. In the beginning, his work-life balance was key. Once he found his calling, something clicked. And the last one I did was housekeeping, and I never left.” I started doing six months in every department throughout the hotel, from bar to function to kitchen. “The hotel decided to put me in a management program. It didn’t go unnoticed, as the hotel he worked for had a lot of faith in him. Where some stay in their lane, he would happily throw himself into any situation. Chris had a keen working ethic that few could match. His story begins in a small village in Scotland. He eventually set up his own exceptional cleaning business – all with the help of a special team (and some scheduling magic). So we decided that I would go to college to do hospitality.” The hotel I worked for at the time saw something in me. “ My first job was back when I was 12, working in a hotel in my local village as a waiter. It’s been a long road, but he’s picked up a wealth of experience on his journey. Founder, owner and cleaner extraordinaire Chris Shaw developed his eye for spik and span from a young age. Opening its doors on May 17th, 2021, Chrissy Clean was ready to shine right from the get-go. Customer Spotlight - 5 min read Spotless cleaning service scheduling with Chris Shaw. ![]()
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